FAQS

Q1: Is your payment method safe?

Yes! Please rest assured that Zakaka will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.

Q2: How to contact customer service?

You can get our help through our service email: service@zakaka.com

Q3: What is the working time of the customer service team?

Customer Service Time: Monday - Friday (9:00 a.m. - 6:00 p.m. AEST)

Q4: Do you accept returns? What is the return process?

We accept returns. You can refer to our Return & Exchange Policy for more detailed information

Q5: Do you provide order tracking services?

Yes, after we ship your order out, you will receive a notification email from us where you can obtain your package tracking number and link

 

Contact Information

Email: service@zakaka.com
Phone Number:+1 202-630-6302
Customer Service Time: Monday - Friday (9:00 a.m. - 6:00 p.m. AEST)
Response time: We will respond to your email within 24 hours