Refund policy

Return & Refund Policy

This policy outlines the specific conditions, timeframes, and procedures under which Zakaka accepts returns, refunds, and exchanges. Zakaka discloses all applicable costs related to returns and custom production within this policy and prior to purchase.

1. Return Eligibility

1.1 Return Window

You may initiate a return within 30 days of receiving your order (not the purchase date). This gives you adequate time to inspect the product.

1.2 Eligibility Criteria

We accept returns of all items, provided that:

  • The item is brand new, unused, unworn, and in its original condition.
  • The original packaging, tags, and accessories are complete.
  • proof of purchase (order number or receipt) is provided.

1.3 Non-Eligible Returns

  • Items that show signs of use, perfume, stains, or have been altered.
  • Items returned missing original tags or packaging.
  • Items returned outside the 30-day window.

2. Refund time and fees

2.1 Refund processing time:

Timeframe: Refunds are issued within 7 business days after receiving your return

Method: Funds are returned to your original payment method

If you have not received your refund after 7 business days, please:

  1. Check your bank account again.
  2. Contact your bank or credit card company.
  3. If you have completed the above steps but still have not received your refund, please email service@zakaka.com for assistance.

2.2 Restocking fees

No cost

Return Shipping Costs

Our responsibility: If the return is due to an error on our part (e.g., incorrect item, damage, or defect), we will cover the return shipping.

Your responsibility: If returning for other reasons (e.g., size change, change of mind), return shipping is at your expense.

3.Return Shipping & Responsibility

3.1 Return Shipping (Customer Responsibility)

For non-quality returns (e.g., change of mind, style preference, incorrect self-measurement), the customer is responsible for the return shipping costs. We recommend using an insured, trackable shipping service.

3.2 Merchant Responsibility (Quality Issues & Defects)

If the return is due to a manufacturing defect or an error on our part, we will provide a refund or remake solution. To protect your rights and ensure fair assessment, "Quality Issues" are defined as follows:

  • Manufacturing Defects: Including but not limited to broken zippers, significant fabric tears or holes, prominent permanent stains, or large-scale detachment of embellishments (sequins/beading).
  • Mis-shipped Items: Delivery of the incorrect color (e.g., White sent instead of Red) or an entirely incorrect style/model.

In the event of a verified Quality Issue:

  • Full Refund: You will receive a full refund including the original shipping fee.
  • Return Shipping Covered: Zakaka will reimburse the return shipping costs. Please provide a copy of the shipping receipt, and we will refund this amount along with your payment.

4. Return Process & Instructions

  1. Initiating a Return: Please send an email to service@zakaka.com, including your order number, photos of the product, and photos of the product's current condition.
  2. Approval: Our support team will review your application within 24 hours.
  3. Shipping: Once approved, we will provide detailed shipping instructions. The product must be returned within 30 business days using a trackable courier service (such as USPS, FedEx, DHL).
  4. Refund : After receiving and inspecting the returned item, the refund will be issued to the original payment method within 7 business days.

5. Return Address

Please send approved returns to:

2403 Champa St, Denver, CO 80205, United States

6. Exchanges

We accept exchanges. For exchanges, email service@zakaka.com and include:

  • Your order number
  • Product details
  • The item you'd like in exchange

7. Order Changes & Cancellation Policy

To cancel or change your order, email us at service@zakaka.com with your order number and details. If the order has already been shipped, you need to follow the steps above to begin the return process.

    Contact Information

    Email: service@zakaka.com
    Phone:+1 720-588-8193
    Address: 2403 Champa St, Denver, CO 80205, United States
    Customer Service Time: Monday – Friday (9:00 AM - 6:00 PM PT)
    Response time: We will respond to your email within 24 hours